F.A.Q | LightHall Rentals

How can I contact LightHall Rentals directly?

If you have any questions, please feel free to contact us at info@thelighthall.com
What is the difference between renting items and event decor?

If you choose to just rent one of our many items, we will deliver your order to the address of the event and we will pick up the items at an agreed upon time. We will not set up anything for you. Tables and chairs will be left at the front door of your event address and are expected to be left stacked up at the entrance when we come to pick up at the agreed upon time. If you would like for us to set up items for you, there is a set up fee which is based on the size of your order. If you choose to book us for full event decor, we will provide all of the items needed for your decor after discussing what your vision is and will set up, decorate and clean up decor for you! All you have to do is show up :)
How do I get a quote for event decor service?

Under Help Center in the main menu, click "get a quote" to receive a quote from us!
What is included with event decor service?

If you choose us to take care of the decor & set-up of your event, we will provide all of the items needed and decorate for you! After filling out the 'request a quote' form on our page, we will reach out to you to discuss exactly what you want so we can provide an accurate quote.
How long can I rent items for?

Our standard rental time is 8 hours. We do rent for extended periods of time for an extra cost. Please contact us to inquire about extended rental fees. The exception would be the 360 photo booth which is a 2 hour minimum and 4 hour max.
How soon can I place an order?

We highly advise to book your rental as soon as you have your event date to ensure your desired items are available. Rental items will not be confirmed until payment is recieved.
What is considered a short notice order?

For full decor services, less than 2 months is considered short notice and is subject to a rush fee of 25% of the service cost. For rental only orders, less than 2 days is considered short notice and is subject to a rush fee of $50.
Do you charge for delivery?

Yes, we do charge a delivery fee which is based on location and size of order.
What is your policy on late night rental pick ups?

Late night pick ups of rental items (after 9pm) will be a charge of 10% of the rental total.
What if I damage one of the rental items?

If any damage occurs to one of our items, you will be responsible for paying for the damaged item. Fees vary as our products have different costs.
Do you sell your products?

No, we do not.